Let’s just say on a beautiful day when you decided to do something with your iPhone or iPad, and it requires you to connect the device to a computer. In most cases, it has to do with iTunes since this software contain everything you need from importing music to transferring files, backup data, and view your App Store purchases.
But the only problem now is that iTunes won’t detect or sync with your iPhone or iPad. A lot of people have reported about this issue, and it’s an ongoing thing since there is no particular reason why iTunes doesn’t recognize your iOS device. However, we’ve found a reliable fix for this, and you can do it right now.
How to Fix iPhone Cannot Connect to iTunes on Mac OS X
Step 1: Disconnect your iPhone or iPad from the computer
Step 2: From your Mac’s Menu Bar, click iTunes > Quit iTunes
Step 3: Restart your iOS device by pressing the power button and choose Power Off
Step 4: Turn it back on and now connect the iPhone to the computer
Step 5: Back to your Mac, go to Go > Go to Folder… and type in /var/db/lockdown
Step 6: You’re now inside the Lockdown folder. Grab everything in there and throw them in the Trash bin (Move to Trash option)
Step 7: Empty Trash and re-open iTunes
The software should now be able to recognize your iPhone and provide standard usage again. In additional to the instructions above, we also recommend you trying to restart the computer, get the latest iTunes update, and use different USB cable.
What about Windows users?
How do you come about to resolve the same issue on this operating system? Using the same concept, force close iTunes and then click Start > &ProgramData% > Apple > and dump the Lockdown folder to the recycle bin. Don’t forget to choose Empty Recycle Bin and try connecting your iPhone to iTunes again.
Lastly, additional tips for Windows users including:
- Update the iPhone driver
- Download iTunes newest version
- Check out these alternatives
I hope this work.